Policies

Thank you for choosing NetSaarthi

for your website development needs. To ensure a smooth working relationship and avoid misunderstandings, please read the following policies carefully.

💳 Payment Policy

  • Full project cost must be paid as per milestone schedule mentioned in your proposal.

  • Initial payment is mandatory before project work begins.

  • All remaining payments must be made within 12 hours of milestone completion.

  • Website will not be made live or handed over until full payment is received.

❌ No Refund Policy

  • We do not offer any refunds once a milestone is delivered or work has started.

  • Please review demos and confirm satisfaction before proceeding to the next stage.

  • By making any payment, you agree to these terms.

⏱️ Delivery Timeline

  • Projects will be delivered within 72 working hours after receiving all required content and payment.

  • Delays due to late content submission from the client side will affect the timeline.

🔄 Revision Policy

  • Minor revisions (text/image changes, color tweaks) are included during the review phase.

  • Major changes to design, structure, or functionality after final approval will be charged separately.

🔐 Access & Handover

  • All website credentials (admin panel, hosting, etc.) will be shared only after the final payment.

  • We recommend updating passwords after handover for security.

🔧 Hosting & Maintenance

  • Hosting is provided via third-party platforms (Hostinger, etc.).

  • We are not responsible for issues related to downtime, hosting renewal, or third-party platform outages.

  • Clients are advised to renew domains/hosting on time to avoid service disruption.

🛠️ Support Scope

  • 3 days of basic technical support after project delivery is included.

  • Ongoing updates, edits, or new features are available at an extra cost.

📱 Communication & Availability

  • We are available to take calls after 8 PM IST only.

  • WhatsApp or email queries are welcome anytime, and will be responded to as per availability.

📦 Add-on Services (Optional)

  • Payment Gateway, Shipping Integration, and Social Media Setup are available as complimentary add-ons, but not covered in the 72-hour timeline.

  • We help you set up accounts, but approval from Razorpay, Shiprocket, etc., is your responsibility.

By confirming the project or making any payment, you agree to abide by the above terms and policies.

For any queries, please contact us via WhatsApp or email.